Other Events

You will find a list of events below which the Customer Service Training Network supports. We hope that they will be of interest to you and your organisation too.
 

Personal Branding Workshops with Lesley Everett

Dates for : Friday 2nd March

Venue: tbc

Fee: £325.00 + VAT/CSTN Members fee: £243.75 + VAT

CSTN Members receive 25% off the normal workshop price (£325.00 + VAT) and can attend these events at only £243.75 + VAT. Please note this discount if for MEMBERS ONLY.

The workshop is designed for anybody who needs to increase their personal impact and brand image, from graduates to senior management.

To book please contact Sharon on sharon@walkingtall.org.  If booking on-line then please quote
CSTN020312 which, when booking online in the Walking TALL Shop will give a 25% discount

Driving Customer Experience through Living Brand Leadership

1st & 2nd May 2012 - Cardiff          
3rd & 4th May 2012 - London

To deliver an exceptional customer experience, it is imperative that there is alignment between your brand and your customer service delivery. This workshop is guaranteed to give you and your Leadership Team practical tips on how to move your frontline people into proactive Living Brands®, turn words into actions and more importantly, keep this momentum alive and well.

Through the application of tried and tested behavioural science techniques and methodologies, your Living Brand® experience will also explore the mindset and approach of visionary leaders at all levels within your organisation.

CSTN members receive a 10% discount on bookings before 23rd April.

Download Brochure
Booking information

ECEW 2012 - "Delivering on your promise"

European Customer Experience World – the premier event for Customer Experience professionals in Europe – is being held at the new Hilton Hotel, Terminal 5, Heathrow, on the 22nd-23rd May. With over 40 speakers attending, and 29 hours of content crammed into two days, ECEW features presentations from some of the biggest brands: Ford, LV, innocent, Virgin Atlantic, Aviva, Sky, Marks & Spencers, Lloyds and Vodafone amongst many others. Keynote speeches will come from Wilfred Emmanuel-Jones aka the Black Farmer, and Dave Carroll, whose tale of the time United Airlines broke his guitar made him the first poster-boy of the YouTube technique of reporting on poor customer service.

Now in its fourth year, ECEW offers a mixture of content that enables delegates to tailor their own programme, to focus on aspects of Customer Experience such as the financial benefits, the impact on employees, and how to engage with Social Media. Award-winning journalist and Sky News presenter Gillian Joseph will be interviewing the speakers and conducting Q & A sessions with the audience, to emphasise the interactive feel of the event.

”We’ve found delegates return to the event year-on-year because ECEW offers a unique opportunity to get pointers from the experts in the field that have practical value once the event is over” said Maggie Wheeler, organiser of ECEW and Director of The Focus Group. “Looking at our testimonials from past events, the common theme is ‘it’s given me so much to think about’, and let’s face it, learning lessons from people who’ve been there and done it beats pure theory any day of the week.”
 
“That’s why the event grows in numbers year-on-year; with Customer Experience impacting so many areas of a business, delegates want to bring everyone from the CEO downwards to the next event so they can ‘get’ what Customer Experience offers to any organisation. It’s not some trendy business philosophy, it makes hard financial sense, which in the current climate has to be a key consideration.”
 
Tickets for the event are still available, priced at £1074 including VAT – however, by using discount code CSTN on the booking form, you can get a 10% discount off the price – book here: https://tfgevents.worldsecuresystems.com/BookingRetrieve.aspx?ID=14197

‘Loving the Customer’- Inside Out  - 21st June 2012 - The MET Hotel, Leeds

Customer First UK will be hosting the second annual ‘Loving the Customer’ Conference on the 21st June at The MET Hotel in Leeds. This year they are proud to welcome speakers from the UK and South Africa who will be showcasing their award winning and recognised methods for employee engagement. Key note speakers include Butlins, Yorkshire Water, Sonia Stojanovic from Pathways to Performance and Minster FM who will be showcasing their successes in putting their people at the heart of their business. A host of seminar speakers will be delivering valuable, inspiring and dynamic sessions on themes such as leadership, value setting, building a community of belonging, recognition, team building, advocacy and more. To find out more or to book your place visit:

www.lovingthecustomer.com or call Customer First UK on 0845 226 0719 or email enquiries@customerfirst.org

Booking Form

Don Hales and Anne-Marie will be at the conference and hope to see you there.