CSTN Assessors

The Customer Service Training Network is proud to announce our assessors below as:

David Foster, Director Foster TLC Ltd

I started my company in August 2010, before that I was the Commercial Development Director for CEMEX Materials UK one of the largest construction materials suppliers in the world. I was responsible for a Key Accounts Managers team, all major projects across the UK, market strategy and training of the sales force. This included customer service staff, sales representatives and sales managers. With the exception of a 5 year period, when I worked as the Sales Manager for Qanber Ready-mix in Saudi Arabia, I have worked for CEMEX (formerly RMC Ltd) since 1978.

I have experience as an Area Director with the responsibility for the profit and running of 30 production units. At the same time I had to ensure the health and safety and welfare of 178 employees and 49 Independent Hauliers.

Throughout my career I have been involved in training and the setting up of new Customer Service Centres the last one which entailed recruiting 50 new staff was at Rugby. Over 150 people were interviewed before enough people, with the right work ethics and commitment could be selected to be trained to carry out the customer service duties.

On leaving CEMEX I was asked to work with them as a consultant assisting in developing and delivering management training and team building programmes. At this present time I am training their Sales Agents based at one of their Customer Service Centres.

I am an Accredited Trainer with CSTN and a member of the Institute of Customer Service. I have a level 4 City and Guilds certificate for teaching in the Lifelong Learning Sector plus a Level 3 City & Guilds certificate in Conflict Management. I have also been trained by UK-TEFL to teach non English speakers how to speak English.