Customer Service Training Network Limited
PO Box 303
Letchworth Garden City
Hertfordshire
SG6 9DH
T: 07941 191 434
E: amlose@cstnetwork.co.uk
PO Box 303
Letchworth Garden City
Hertfordshire
SG6 9DH
T: 07941 191 434
E: amlose@cstnetwork.co.uk
Customer Service Training Awards 2012
Friday 6 July 2012 at the Radisson Edwardian Hotel, Heathrow
Closing Date for Entries 7 May
Next Event 23 May - hosted by Butlins Bognor Regis
Barclaycard wins Training Department of the Year
The Customer Service Training Network would like to congratulate Barclaycard on winning the 'Best Training Department Awards' at the recent Learning & Performance Awards held at the Dorchester Hotel. Barclaycard are founder members of the Customer Service Training Network and won the Customer Service Training Team of the Year Award - Financial Services in 2011. Ray Harrison (Head of Training) says that they are looking forward to defending their title at this years CSTN Awards.
2011 was an interesting year for the Barclaycard Training team. The team had been told customer service calls for personal credit card customers were moving from Teesside to Manila and that eight members of the Training team would be working on the training project for migration.
Why did the team decide to enter this project for a training award? It was a challenge – could they win a training award for something as controversial as migration training, if anyone could the Barclaycard Training team could!!
That is why the award winning entry started with the sentence:-‘ Let me tell you about a contact centre migration that broke the mould’
Follow in the footsteps of Barclaycard - The Customer Service Training Awards are now open for entries. Please contact Anne-Marie Lose or Don Hales for further information on how to enter and judge.